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Account Support with Dutch (Home-based LATAM)

RemoteAnywhere, Ciudad de México, MexicoOperations - Customer Service

Job description

Tripaneer is looking for a full-time home-based independent contractor who is based in LATAM and who can provide Account Management services, with client relations and account management experience.


As Tripaneer continues to expand our business globally, we are always looking for the best and brightest who share our passion for enriching lives through unforgettable travel experiences.


You will be the front-line to communicate with specific member organizers about their accounts and the services / features we provide for them to increase their conversion rate. Your tasks range from maintaining organizers’ accounts, running periodic checks and suggesting improvements to add more availability and improve the member organizers’ individual content listings in order to meet the demands and interests of customers on Tripaneer’s theme holiday websites.

Responsibilities


  • Answering organizer questions and requests

  • Member organizer account management

  • Coordinating work and progress of organizer listings

  • Suggesting improvements to organizer profiles and listings

  • Updating organizer profiles and listings

  • Contacting new member organizers and existing member organizers to share updates

  • Coordinate marketing related efforts with the organizer 

  • Assisting the team with presentation, project and meeting preparation


Job requirements

Requirements: 


  • A Bachelor's Degree, in any field
  • Ability to learn on the fly, and have the drive to grow on a personal and professional scale
  • 1-3 years of experience in managing accounts / client or stakeholder relationships
  • Native Dutch speaker 
  • Excellent English written and verbal communication skills
  • Excellent computer skills (e.g. Excel, Google Suite)
  • Ability to stay focused while working on large tasks, while retaining close attention to detail
  • Ability to work independently, be proactive and use your own initiative
  • Proper registration as an independent contractor in your country of main residence from where you will be delivering the services is a hard requirement



Plus-points:

  • Experience or affinity with the tourism industry is a plus

  • Experience living / traveling in an English speaking country is a plus

  • Experience using a range of online tools and services (gmail, skype, google drive etc.)

  • Experience using data analytics tools (e.g. Looker) and/or experience interpreting data to identify action items

or

Good to know, our recruitment is remote-friendly and for the time being all stages in the interview process will be held remotely.

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